shipping & returns
Once an order has been processed or shipped it cannot be modified. We are unable to make any changes or additions to an order after it has been shipped.*
HAIR CARE PRODUCTS
Processing for all orders will take at least 3-5 business days estimated (weekends & holidays not included).
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24-72 hours for updates to be reflected.
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Our customer service team will always provide exceptional service and help in these situations. Please know we are working incredibly hard to fulfil your orders.
*Orders can only be cancelled up to 24 hours after the order has been placed.
GENERAL SHIPPING POLICY
We ship all orders via Royal Mail.
Shipping Policies: All delivery times are estimated from the time your order leaves our processing centre.
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalising your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at firstname.lastname@example.org with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
ORDER PROCESSING TIMES
Please allow 4 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 3-5 business days. Orders submitted on weekends will process that next 2 business days.
INCCORECT SHIPPING INFORMATION:
If a package is returned to Divinely Crowned due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Divinely Crowned is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages:
Divinely Crowned is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Divinely Crowned will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
DAMAGED PRODUCT AND INCORRECT ORDERS:
If you receive damaged product or an order that you feel was processed or filled incorrectly, you must contact us by email or live chat within 5 days of placing your order and provide your order number and photographic evidence of the damaged item/items.
Items not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
RETURNS & EXCHANGE POLICY
Thank you for shopping with us at DIVINELY CROWNED Ltd
Products which have been opened cannot be returned or exchanged.
CANCELLING AN ORDER
An order can only be cancelled prior to being processed and shipped, once an order has been processed or shipped, the order cannot be cancelled.
DIVINELY CROWNED Ltd RETURNS +EXCHANGE POLICY
FOR UK ORDERS
We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.
When you return your purchase to divinelycrowned.co.uk by mail within 10 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s).
Unfortunately, we can’t accept returns or issue refunds after 10 days.
HERE'S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)
Print & Fill out the Returns + Exchanges form attached below.
Place the completed form with your item(s) in the original Divinelycrowned.co.uk packaging, or any well-padded envelope or box.
Create and print your return label , and attach it securely to the package.
Seal up the box and mail it
Once you’ve created a return label and sent it back to us. Look out for an email confirmation—we’ll let you know when your return is received and processing!
MAIL YOUR RETURNS TO:
Divinely Crowned Ltd Department
1/1, 103 Kirkinner Road
Any questions about your return? Contact us on email@example.com